U.S. casino license hearings highlight culture clashes

    Published in: Latest IntelligenceBy I. Nelson RoseThe Macau operations of two of the world’s biggest casino operators – MGM Resorts and Wynn Resorts – were under the spotlight in the U.S. this week as the Massachusetts Gaming Commission geared up for a vote to approve new casino licenses in the stateThe hearings are again serving to highlight the difficulties faced by global businesses as they seek to reconcile different cultures and norms, as well as different regulations in the countries in which they operate. This is especially true of heavily regulated businesses, like legal gaming. Sometimes, the barriers are structural. How, for example, do you prove your financial purity to a Nevada regulator when you operate in a country in Asia where you cannot easily get access to your own bank records? Investigators from American state regulatory agencies are often surprised to find that their status as police agents means little when...

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