As gaming industry shifts, staff remain a sound investment

As Macau’s gaming industry sees revenues decrease and high-rollers look to take their money elsewhere, operators have had to shift their focus and resources to capture a bigger slice of the mass market, which includes opening up their non-gaming elements. Amid this shift, operators have had to respond to the changing dynamic by retraining and reshuffling staff in a bid to make their workforce more adaptable, resulting in less demand for some skills and professions than previously. It was recently announced that the number of full-time employees in Macau’s gaming sector rose 1.3 percent year-on-year in 15Q2 to 57,422, while the number of dealers dropped by 2.5 percent to 25,072, according to official data. Average earnings in June, excluding bonuses and allowances, of full-time employees stood at MOP21,480 ($2,689), up 6.5 percent year-on-year, while dealer average earnings increased 6 percent to MOP18,580.  Dr Leanda Care, a research analyst on Asia’s casino industry for...

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