SkyCity tightens customer procedures after media expose

    SkyCity Entertainment said it has introduced “customer service ambassadors” to roam its casino floors and monitor client behaviour, according to media reports.
    The move comes six months after a television expose that revealed that a 76-year old man was allowed to spend 14 hours gambling on slot machines without being approached by staff.
    “It is one of several measures we are taking to address the situation,” SkyCity company secretary Peter Treacy was cited as saying. “We share the concern of the department that has the role of monitoring us, that in this instance we did not approach the customer and talk to him at any point.”
    SkyCity said the Department of Internal Affairs investigated the incident and the Gambling Commission was involved in reviewing procedures and looking at more staff training.