‘Hyper Distraction’, ‘Customer Experience’, and ‘Sacred Cows’ are just a few of the thought-provoking topics and information you’ll gain from 2019 Australasian Gaming Expo Seminar Program.
Hear how you can do business bigger, better, smarter and look ahead into the future of gaming and hospitality.
While the 2019 Australasian Gaming Expo showcases the latest technologies, the educational seminars, held from 13-15 August 2019, will provide insights to help hotels and clubs do business better.
With more than 30 speakers across the three-day program, carefully selected experts within the hospitality industry will discuss a range of topics relating to all levels of the sector, generating a robust conversation on the impact of new technologies, gaming regulation, responsible gaming, the future of customer service, and innovation’s effect on gaming venue operation.
On the back of strong seminar and educational sessions in 2018, this year will see further emphasis on education and professional development.
The program will host representatives from government, operators, technology providers, and “out of the industry” experts to offer an informative and holistic view of the industry.
Organized by Gaming Technologies Association (GTA) and Asia Gaming Brief (AGB), here’s a taste of some of the topics covered:
- How the culture of your organization and employee incentives can be appropriately leveraged to provide an engaging and highly satisfying customer experience for valued customers.
- A presentation exploring the true effectiveness of hospitality marketing “sacred cows”, including badge draws and cheap schooners.
- How the growth of the $1.7 trillion illegal black market betting industry impacts hospitality operations, and what to do about it.
- The evolution of customer service, and what this means for the future of your business.
To see the full list of seminar topics visit the website at www.austgamingexpo.com. The three-day Australasian Gaming Expo, now in its 30th year, will be held 13-15 August and is the ‘must attend’ event for hotels and clubs looking to innovate, learn and continually improve the customer offering.
Held in state-of-the-art seminar rooms located within the ICC Sydney complex, attendance at the seminars is complimentary for visitors attending the Australasian Gaming Expo, on a first come-first served basis.
Visitors who have completed the online registration to attend AGE 2019 will be sent further details about sessions and the event as they become available.
Sponsorship and branding opportunities are also available for the Seminars but are limited. If you have interest in sponsoring this year’s AGE Seminar Program, please email Janice@agbrief.com.
To submit a topic idea or presentation proposal, or general questions about the AGE seminar program, please contact Felix@agbrief.com.
The Australasian Gaming Expo is on the 13th to the 15th August, 2019. Visitor registration is available at www.austgamingexpo.com or calls the Gaming Expo Registration line on 02 9211 7430.
For exhibitor registration please call Judy Rayner on 0417 990 000.