RWM wants to win back trust of its customers

Resorts World Manila, which was attacked by a lone gunman last month, is planning to build a new gaming zone and win back the trust of its customers.

“We’re spending a lot of time enhancing the overall security of the place and learning about what had happened,” said Kingson Sian, CEO of Travellers International Hotel Group Inc, in an interview with Bloomberg.

“We obviously have to gain back the trust of our guests and the public.”

Sian said the operator is attempting to bring back customers with cheaper movie tickets, food discounts and free parking.

Its security team has been replaced, an international group (Blackpanda) hired as a consultant, and has plans to reveal an enhanced “containment style” defense system, the CEO said.

“It’s one of the sad events in our history but, nevertheless, we believe in the long term potential of the industry,” Sian said. “We believe in the future of both tourism and gaming. We have a long view and we are committed to this.”